Policy

PRIVACY POLICY

 
At B&B Luxury we are committed every day to provide you with the best possible service. We do this by providing you with your favorite designer products and to promote that, we also offer additional services. In some cases, this requires your information. We would like to involve you as much as possible and to inform you as well as possible, entirely in accordance with the European privacy legislation (AVG / GDPR) that came into effect on 25 May 2018. After all, it is about your privacy and, in our opinion, there should be no uncertainty about this.
Below you will find our privacy principles according to AVG / GDPR legislation and what we do with your data. Does this privacy statement not provide clarity or do you still have questions about certain passages in our privacy policy? Mail us via: info@bbluxury.com

WHO ARE WE
B&B Luxury - www.bbluxury.com registered trade names of B&B Luxury BV.

Located:
Westplein 12-14
3016 BM Rotterdam
The Netherlands
 
Chamber of Commerce: 75.582.759
VAT number: NL-8603.30.886.B.01
Email address: info@bbluxury.com
 
At B&B Luxury we only work with an email address that ends with "@ bbluxury.com".
If you receive an e-mail from an e-mail address that does not end with "@ bbluxury.com", this e-mail does not come from us.

All employees of B&B Luxury have signed a confidentiality agreement and are therefore obliged to adhere to it.
 
OVERVIEW RIGHTS
According to AVG / GDPR legislation you have these rights:

    Information on processing.
    Access to processing
    Request to delete personal data / to be forgotten
    Transfer your personal data to another organization, entitled to data portability.

    Right to limitation or termination of processing.
    Object to automated decision-making.

WHAT OUR SITE OFFERS:


SSL SECURITY
Through SSL our website offers the best possible protection of all means of access to your data / data. Click on the lock / certificate to see the validity of the secure connection.
 
This is how you can be sure that your data / data is safe with us:

    By means of the lock symbol in the search bar of your browser.
    By means of the "s" (stands for Secure) at the start of the URL (Web address) in "https: //".

SSL offers triple security:

    Your data / data is transmitted encrypted / encrypted.
    The form can only be sent back to the server from which it was opened.
    Checks are performed to ensure that the data reaches the recipient completely and unchanged.
     
    This makes your data secure and not accessible to outsiders.

SAFETY

At B&B Luxury we are committed to your safety in various ways. For this reason it is mandatory to log in with your account with a password of your choice.
 
VISIT OUR WEBSITE
 
At B&B Luxury it is our motive to improve your experience on our site for you and to keep it personal. We use cookies to realize this. Cookies are small pieces of information that are stored on your computer, mobile device or other device. Your device recognizes these cookies when you visit our site again. These types of files have a number of different tasks, such as remembering your preferences and chosen items, this helps you improve your site experience and makes sure that the advertisements or offers that you see online are more relevant to you. These "cookies" can be divided into 4 types, which are explained below.
 
1. Strictly necessary cookies
These cookies are essential to enable the site to provide services that you have requested, such as remembering your items in your shopping cart.
 
2. Performance cookies
This type collects anonymous information about how you and others use the site. Your information is combined with information from other users to enable us to improve the operation of the site. For example, we use Google Analytics cookies to help us understand how customers enter our site, browse or use our site. It helps us to improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never contains personal data from which your individual identity can be derived.

3. Functionality of cookies
These remember choices you make such as language, search parameters such as size, color or product line. These can then be used to offer you an experience that is more suitable for your selections and to make visits more customized and enjoyable. The information is also merged anonymously with other users to enable us to improve the operation of the site. Our Saved Items function, for example, uses a cookie to remember the products that you have stored on our website while browsing.
 
4. Targeting cookies or advertisement cookies
These cookies collect information about your surfing behavior to ensure that advertisements are relevant to you and your interests. For example, we use external companies such as Google Ad Word and Google Analytics to provide you with more personalized ads when visiting other websites.
 
You can change the settings in your browser to prevent cookies from being stored on your computer or mobile device without your explicit permission. The "Help" section of your browser normally contains information about managing cookie settings.
 
A so-called "Deletion Tool" will soon be available from Google when it is available, it will be integrated into our website and you will be notified. Google Analytics automatically removes user and event data that is older than the retention period that you select. These settings do not affect reports based on data collected..

5. Facebook Pixel
This website uses the Facebook Pixel. This communicates with the cookies described above that the B&B Luxury website stores. DeFacebook Pixel ensures that you get relevant content from bbluxury.com on Facebook and that our ads are better tailored to your needs. That way we can better serve you online.

6.  Ads and modern marketing tools
B&B Luxury can work with external advertisers who use cookies and similar technology to make more relevant advertising about our products on the internet. In order to offer this interest-based advertising, the parties combine the non-personal data acquired over a period of time about your online activities, which help to provide the advertising that we provide to you. Examples of this are a B&B Luxury advertisement on a Facebook page or a Google-owned page, such as a search results page or YouTube, or on a site in the Google advertising network. Your personal data is not shared as part of this process. Where necessary, we request your permission for this process. You can always unsubscribe from these personalized advertisements from external advertisers and ad networks that are members of the Network Advertising Initiative (NAI) or that subscribe to the self-regulatory principles of online behavioral advertising of the Digital Advertising Alliance by going to the unsubscribe pages on the NAI websites and Go to the DAA website. However, if you opt out, the ads you see on the web will become less relevant to you.
     

After notification of the receipt of communication by us, we do not use your e-mail address for advertising based on your interests.
     
 ORDER ONLINE
 If you make a purchase online, your transaction details will be recorded in order to process the payment. We are obliged by tax to keep the details of every purchase for seven years.
     
If you pay with a credit card, we can do a fraud check, depending on certain factors. We then check whether the credit card payment is possible or is being misused for fraudulent acts.
     
We do this based on, among other things, the credit card issuing country, zip code, country, delivery address and own origin. If we find that the credit card payment is fraudulent or can be used for fraudulent acts, we will let you know and the online order will have to be paid in a different way or the order will be canceled.
     
You need an account to complete an online order. To create the account there are a number of requirements, such as your home address, place of residence, telephone number and name. This information is used to successfully complete your order and, where necessary, to be shared with external service providers such as a parcel delivery person.
     
This external information will only be shared to complete the purpose of the service. For example, the package delivery person needs your name and address to be able to deliver the product to you. These external service providers may only use your data to perform the relevant services. They may therefore not use or pass on your data independently. At "Partners" you will find a complete overview of all our external service providers.
     
We also store the information about your purchase to be able to answer any questions about warranty or to resolve other questions or complaints about the product.
     
Your account information will be saved until you delete your account. When you do this, all your personal data will be permanently deleted with the exception of the payment data and product data that are still covered by the return policy, warranty or tax technical obligations.

ONLINE PROFILE

If you want to use our sales service you must be in possession of an online profile. This is a mandatory part and no purchase will be possible without an online profile.
     
To create an online profile, we ask for some of your personal information.
     
Your gender, name and surname, address, zip code, city, e-mail address and a password of your choice.
     
When creating a profile you will also be given the opportunity to subscribe to our newsletter.
     
When signing up for the newsletter, your e-mail address and name will automatically be saved in our e-mail file. After this it is still possible to unsubscribe yourself. For more information about this you can go to the newsletter heading.
     
 All your data will be stored securely in your online profile. This includes your purchase history, your preference for the newsletter, and a wish list. In addition, you will receive automatically generated emails about processing information such as purchases or information emails about purchases.
     
Your payment details after a purchase will not be visible. The purchase date will be visible in the purchase history. We will not store credit card details either.
     
 We will never use your data for purposes other than that you give us permission for. This information is used to successfully complete your order and, where necessary, to be shared with external service providers such as a parcel delivery person or our own newsletter. This external information will only be shared to complete the purpose of the service. For example, the package delivery person needs your name and address to be able to deliver the product to you. These external service providers may only use your data to perform the relevant services. They may therefore not use or pass on your data independently.
     
 In your account environment you will find an overview of the information that you have entered and so we also have yours. Do you want an easy overview for your own use or that we have to pass it on to a desired party? Mail us via info@bbluxury.com with the relevant objective, institution or organization. Hereby you agree to provide us with your personal information.
    

For this, the address with which the request was made must match the information that you wish to transfer or request.
     
It is possible to delete your account at any time. To do this, go to "suspend account" and enter your password.
     
After this, all your personal data will be permanently deleted with the exception of the data / products that are still covered by the return policy, warranty or tax technical obligations.
     
NEWSLETTER


 At B & B Luxury we actively work with our online newsletter. In this we keep our followers informed about the latest trends, new products and promotions.
To stay informed about B&B Luxury you can register on the B&B Luxury home page. Hereby we only register your e-mail address and you automatically end up in our mailing list.
     
This e-mail address will only be used for B & B Luxury's mailing and will only be shared with third parties to continue the mailing.
We will keep your e-mail address until you unsubscribe from the newsletter.
Processing the cancellation can take 24 hours. After this you are completely deleted and forgotten by our system.
With every B & B Luxury newsletter you will have the option to unsubscribe.

PARTNERS
At B&B Luxury we work with partners to properly process the orders, below is an overview of our partners and what they do:

E-accounting - Financial accounting system.
Google Analytics - Data traffic monitoring system and data analysis tool.
Google Adwords - Online advertisements based on surfing behavior & interest.
Fedex, UPS, DHL - Parcel service for sending the orders placed.

Processing agreements have been concluded with all these services in accordance with AVG / GDPR. This means that clear agreements have been made between B&B Luxury and our partners. This means that it is forbidden to sell or leak your information.
 
Who is who in the AVG / GDPR?
The person to whom the data relates is indicated in the AVG / GDPR as the person involved. A person can be anyone, such as a patient, a client, a student, an employee or a volunteer. The person who determines the purpose of and means for the use of personal data is named responsible in the AVG / GDPR. These are the ultimate directors of B&B Luxury.

Of course, data processing is outsourced in many organizations to an external organization (for example, a service provider who delivers your order). For this the service provider uses data that can be traced back to people. The AVG / GDPR calls the service provider the processor in this context.
 
 DATA ENCRYPTION
One of our highest priorities at B&B Luxury is the protection of personal data. B&B Luxury strives to always treat your personal data in accordance with the provisions of Dutch and European data protection legislation.
Thanks to modern SSL (Secure Socket Layer) encryption technology, your data that we store about you is securely stored on the secure servers of our Front End & Backend system developer.
SSL encryption is one of the safest and most modern processes on the Web and therefore meets the security requirements when, for example, a bank transaction is made.
 
AVG / GDPR legislation
Our Privacy Policy is based on the guidelines that the AVG / GDPR prescribe. If you have any questions, comments or would like to object to decisions that have been made, please contact us via: info@bbluxury.com.

 Do you have questions about what the General Data Protection Regulation entails? Then consult the website of the Dutch Data Protection Authority.
 
Contact us
Unless otherwise stated, B&B Luxury is the controller for the personal data that we collect to which this Privacy Statement applies.